Last Updated February 17, 2021
PURCHASING & SENDING
Are there any fees associated with the eGift Card?
The person purchasing the eGift Card will only be charged the face value of the eGift Card, and we will not impose any other fees at any time. The recipient will be responsible for paying any shipping fees or taxes.
Can I change the value of an eGift Card after I've paid for it?
Sorry, not at this time.
What payment methods do you accept?
We accept all major CA credit cards.
Do you ship physical gift cards?
Sorry, not at this time. eGift Cards can only be sent via email.
Where can I use my eGift Card?
Hello Bello eGift Cards are redeemable on HelloBello.ca.
When does the eGift Card expire?
There is no expiration date on your eGift Card.
Can I combine my eGift Card with other discounts or promotions?
Sorry, eGift Cards cannot be combined with any discounts or promotions
I have a gift card, why do I have to enter my credit card info?
Our payment provider requires a credit card to process your order. Rest assured you will not be charged unless your order exceeds the gift card amount.
Can I redeem my eGift Card for cash?
Gift cards cannot be exchanged for cash and cannot be used to make a payment on a credit account. Quebec residents with a remaining gift card amount of $5 or less may receive the remaining cash value upon request.
How can I learn how much money I have remaining on an eGift Card?
Simply log into your account on HelloBello.ca and review the Discount Code section of your bundle.
SECURITY & RELIABILITY
How do I know the recipient actually received the eGift Card I sent them?
You may also contact customer service with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed or used their eGift Card.
What if I lose my eGift Card?
Oops. It happens. To replace your eGift Card, simply contact our customer service team.
Can I return a purchase made with an eGift Card?
Yep. Purchases made with eGift Cards are refundable within 60 days of the delivery date. (Product must be unopened.) Unredeemed gift cards can be refunded to the original purchaser as a new gift card credit.